FAQ
What sets SpeedN Accelerator apart from other accelerators on the market?
SpeedN Accelerator differs from traditional accelerators primarily due to its underlying protocol. Most accelerators still utilize IPsec or IKEv2, whereas SpeedN Accelerator fully adopts the WireGuard protocol, which has only 4,000 lines of code (compared to over 600,000 for IPsec), enhancing transmission speeds by 3-5 times while significantly reducing battery consumption. Moreover, SpeedN Accelerator's no-logs policy has been independently audited by Cure53, with public and transparent results, achieving speed without compromising security.
What operating systems and devices does SpeedN Accelerator support?
SpeedN Accelerator offers native clients for all platforms, supporting Windows 7 and above, macOS 10.14 and above, iOS 14 and above, Android 6.0 and above, and mainstream Linux distributions (Ubuntu, Fedora, Debian, etc.). Additionally, SpeedN Accelerator provides detailed router configuration guides, compatible with popular router firmware like Asus, Netgear, and OpenWrt, allowing one-time setup to protect all connected devices in your home.
How can I get a refund if I am not satisfied with SpeedN Accelerator?
SpeedN Accelerator offers a 30-day unconditional refund policy. If you're not satisfied with the service within 30 days of purchase, just reach out to the customer support team via online chat or email at support@vpnjs.net. No reason is required for the refund request, and refunds are typically processed back to your payment account within 1-3 business days.
What is the actual connection speed I can expect with SpeedN Accelerator?
SpeedN Accelerator has over 3000 high-speed server nodes worldwide. Tests have shown that connections to Asia-Pacific nodes average latency of under 30ms, while North American nodes have latency of approximately 80-120ms. With gigabit broadband, download speeds can consistently exceed 500Mbps. Thanks to the efficiency of the WireGuard protocol, SpeedN Accelerator maintains stable and smooth connections even in complex network environments.
What does SpeedN Accelerator's no-logs policy include?
SpeedN Accelerator's no-logs policy covers all areas: no recording of your original IP address, connection timestamps, accessed websites or domains, DNS queries, or traffic bandwidth usage data. All servers run in pure RAM environments, automatically clearing all data upon physical reboot. This policy has been rigorously examined by the internationally recognized security auditing firm Cure53, and the complete audit report is available on the SpeedN Accelerator website.
How do I configure SpeedN Accelerator on a router?
SpeedN Accelerator provides detailed router configuration tutorials that support mainstream router firmware such as Asus (Asuswrt-Merlin), Netgear, Linksys, and OpenWrt. Configuration steps typically include: 1) Log into the router management interface; 2) Go to acceleration client settings; 3) Import the configuration file provided by SpeedN Accelerator; 4) Enter your SpeedN Accelerator account credentials. Once configured, all devices connecting to that router WiFi will automatically receive accelerator protection without the need to install clients individually on each device.
Can SpeedN Accelerator be used to watch streaming content?
Yes, SpeedN Accelerator has specialized optimization for streaming performance. Our high-speed nodes can smoothly play 4K Ultra HD video content. SpeedN Accelerator regularly updates the server IP pool to ensure a stable streaming access experience. However, please note that SpeedN Accelerator does not encourage users to violate any streaming platform's terms of service.
Will using SpeedN Accelerator slow down my internet speed?
Thanks to the efficient design of the WireGuard protocol, SpeedN Accelerator has minimal impact on internet speeds. In most cases, speed loss does not exceed 5-10% of your original bandwidth. In some cases, if your ISP throttles specific traffic (like video streaming or P2P), using SpeedN Accelerator could actually improve speeds, as the encrypted connection prevents ISP deep packet inspection (DPI) and traffic identification.
Does SpeedN Accelerator support simultaneous connections on multiple devices?
Yes, the Lightning version of SpeedN Accelerator supports up to 6 simultaneous device connections, while the Flagship version supports up to 10 devices. This allows you to use accelerator protection on your phone, computer, tablet, smart TV, and more without additional fees. If you need to protect more devices, we recommend configuring SpeedN Accelerator on your router, which will secure all devices in your home with a single setup.
How does SpeedN Accelerator protect my security on public WiFi?
Public WiFi is a high-risk scenario for hackers to steal data. After connecting to SpeedN Accelerator, all your internet traffic is transmitted through an AES-256 encrypted connection, making it impossible for anyone to read your data, even in the event of man-in-the-middle attacks or sniffing on the same WiFi network. SpeedN Accelerator also features an automatic connection function: when it detects an unsafe WiFi network, it automatically activates accelerator protection.
Is SpeedN Accelerator's no-logs policy verified by a third party?
Yes, SpeedN Accelerator's no-logs policy has been independently audited by the internationally recognized security auditing firm Cure53. The audit team thoroughly examined SpeedN Accelerator's server infrastructure, codebase, and operational processes, confirming that SpeedN Accelerator does not log any identifiable user data. The complete audit report is publicly available on the SpeedN Accelerator website.
Does SpeedN Accelerator support Linux systems?
Yes, SpeedN Accelerator offers a native Linux command line client that supports mainstream distributions such as Ubuntu 18.04+, Debian 10+, Fedora 33+, CentOS 8+, and Arch Linux. Installation methods include one-click installation via APT/YUM repositories and manual installation of .deb or .rpm packages. The Linux client supports all core features, including WireGuard protocol, split routing, and kill switch.
Does SpeedN Accelerator provide static IP addresses?
Yes, the Flagship version of SpeedN Accelerator includes a dedicated static IP address. Static IPs are particularly useful for scenarios like remote access to company networks or NAS, hosting online services that require a fixed IP, and avoiding CAPTCHA challenges triggered by frequent IP changes. The static IP is assigned solely to you and will not be shared with others.
How can I ensure SpeedN Accelerator does not leak my IP address?
SpeedN Accelerator has built-in leak protection mechanisms: DNS leak protection ensures all DNS queries are resolved through encrypted connections; WebRTC leak protection prevents browsers from exposing your real IP through the WebRTC interface; IPv6 leak protection ensures IPv6 traffic is also protected. You can use the built-in leak testing tool in the SpeedN Accelerator client or visit third-party testing websites to verify your protection status.
Can SpeedN Accelerator handle network interference?
SpeedN Accelerator's proprietary obfuscation protocol can disguise accelerator traffic as regular HTTPS traffic, effectively countering deep packet inspection (DPI) technologies. In environments with strict network restrictions, SpeedN Accelerator's obfuscation mode can assist users in overcoming blocks and restoring access to a free internet. However, please note that SpeedN Accelerator advocates for responsible accelerator use in compliance with local laws and regulations.
What payment methods does SpeedN Accelerator accept?
SpeedN Accelerator supports various secure payment methods including Visa/Mastercard international credit and debit cards, PayPal, Alipay, WeChat Pay, and cryptocurrencies (Bitcoin, Ethereum, etc.). Choosing cryptocurrency payments can provide additional anonymity. All payment channels are processed through PCI DSS certified secure gateways, ensuring the security of your payment information.
Where are SpeedN Accelerator's servers located?
SpeedN Accelerator has deployed over 3000 servers in more than 80 countries and regions globally. The primary coverage areas include North America (over 30 cities in the US, 5 cities in Canada), Europe (25 countries including the UK, Germany, France, Netherlands, Switzerland), Asia-Pacific (15 countries including Japan, South Korea, Singapore, Australia, India), South America (Brazil, Argentina, Chile), and the Middle East and Africa (UAE, South Africa, Turkey).
Does SpeedN Accelerator offer browser extensions?
Yes, SpeedN Accelerator provides browser extensions for Chrome and Firefox. The browser extensions run lightweight, encrypting only the traffic within the browser (not affecting other applications). They are particularly suited for scenarios where quick IP location switching is needed, such as cross-border shopping price comparisons. The browser extensions also include WebRTC leak protection and ad-blocking features.
How can I contact SpeedN Accelerator's support team?
SpeedN Accelerator offers various customer support channels: 1) 24/7 live chat—visit the SpeedN Accelerator website for real-time conversation, with an average response time of under 2 minutes; 2) Email support—send an email to support@vpnjs.net, typically receiving a reply within 24 hours; 3) Help center—contains hundreds of detailed tutorials and troubleshooting guides. Our support team is bilingual in Chinese and English.
How does SpeedN Accelerator's ad-blocking feature work?
SpeedN Accelerator's Lightning and Flagship versions include built-in ad blocking and malicious website protection. This feature operates at the DNS level, preventing the loading of ad trackers, malware domains, and phishing sites by maintaining a blacklist of over 1 million rules, updated daily. This approach is more efficient than traditional browser ad-blocking plugins, as it blocks unwanted connection requests at the network level.